FAQs
How much does storage cost?
Prices for a small self-storage unit start at £79 per month, and for a medium or large unit at £99 per month, plus VAT. We offer attractive discounts for longer-term rentals – please ask for details.
What are your payment terms?
We require an initial deposit of £100, which will be returned to you when you move out of your unit – provided that you return the keys to us and leave the unit empty and clean. We will deduct any unpaid rent if you leave without notice.
For rental periods of one month or less, we require full payment in advance by cash or cheque. This is in addition to the deposit.
For rental periods of more than a month, we require payment of one month’s rent in advance. This must be provided together with a valid standing order mandate authorising regular payments in advance for each month’s rent as it falls due.
What are your opening hours?
We are open as follows:
| Monday to Sunday: | 6:00 am to 9:00 pm |
New clients – Prior appointment only
Is your storage facility secure?
We take the security of your belongings very seriously. Our site is fenced, and access is only available via the main gate. We will provide you with a programmable key fob that will open the gate and allow you entry.
All our storage units are of steel construction, and are fitted with secure five-lever locks. You will have individual access to your unit, which is entirely self-contained.
We have installed CCTV, which gives 24-hour monitored coverage of the site. In addition, our security staff patrol the site regularly outside opening hours.
How do I know which size unit I need?
Please see our “Sizes and prices” page for details of our standard units, along with advice on the amount that each can accommodate. If you are unsure about which size you need, please call us – we’ll be happy to assist you.
What about keys?
In addition to a key fob, we provide you with two keys to your storage unit. We can provide additional keys on request. Please note that additional keys and any replacement keys are chargeable items.
What can I store?
You can store anything in your unit that is not in the exclusions list below.
Our customers store various items, including:
- Household furniture
- Domestic appliances
- Putdoor equipment
- Garden furniture
- Office equipment
- Office furniture
- Non-perishable stock
- Catalogues and brochures
- Archived documents.
You may not store:
- Flammable materials
- Hazardous materials
- Explosive materials or pyrotechnics (including fireworks)
- Poisons or toxic substances
- Foodstuffs or perishable items
- Livestock
- Firearms or weapons of any type
- Illegal materials or substances
- Any other material or item that may, in our opinion, pose a risk to you, to any other customer or to any member of our staff
Who insures my belongings while they are in store?
Provided that the value of your belongings is £5,000 or less, we provide insurance at no extra cost, and you are covered for loss or damage for as long as your goods are in storage.
It’s your responsibility to confirm that our insurance is suitable for you, and to arrange alternative insurance if our policy doesn’t meet your needs. This is in accordance with the guidelines of the UK Self-Storage Association. If you decide to self-insure, we may ask you to provide written evidence that cover is in place.
Can I move to a different size unit if I need more or less space?
If your storage requirements change during your rental period, you can downsize or upsize to keep your available space in line with your needs. Please ask us for further details.